OverviewOutline Outcomes Our Methodology Testimonials

Conflict is a part of working life but when it’s ignored or mishandled, it can quickly impact morale, trust and team performance. In this session, managers will explore practical strategies for resolving conflicts constructively, engaging in tough conversations and preserving strong working relationships.

We’ll explore:

  • What effective conflict resolution looks like in leadership
  • The root causes of workplace conflict and how to address them
  • A clear framework for preparing and leading challenging conversations

You’ll gain the skills to handle conflict effectively and enhance communication and collaboration throughout your team.

“Honest disagreement is often a good sign of progress”
- Mahatma Gandhi

Outline

  • Understand the root causes of workplace conflict and why it often goes unresolved
  • Recognise your personal conflict style and how it influences communication
  • Learn how to prepare for difficult conversations with clarity and confidence
  • Use practical frameworks to keep conversations calm, focused and productive
  • Apply techniques to manage emotional reactions in yourself and others
  • Practise using language that defuses tension and encourages constructive dialogue

Outcomes

  1. Increased confidence in approaching and navigating difficult conversations at work

  2. Ability to manage emotions and stay composed during tense or high-stakes interactions

  3. Improved communication skills to resolve conflict constructively and maintain relationships

  4. Greater self-awareness of personal conflict style and how to adapt for productive outcomes

Our Methodology

  • Bite-Sized

    All of our sessions are short, focused and easy to make time for.

  • Interactive

    Our training style is unique and we don’t use PowerPoint. We understand that when the mind has to work, the learning sticks.

  • Evidence-Based

    Our work is backed up by evidence from psychology, behavioural economics and neuroscience.

  • Effective

    With a focus on sharing practical tools and behaviour change cues, we help integrate our teaching into the work you do, instantly.

Testimonials

"This session was really helpful – and I’ll also be able to help my team lots with what I have learnt."
- Participant feedback
"Excellent course. It got me thinking lots during and after."
- Participant feedback
"The trainer was knowledgeable and relatable. She practised what she was preaching!"
- Participant feedback