PRIVACY POLICY
1. Introduction
This privacy policy explains how Work Better Training uses and protects personal data.
Work Better Training is committed to ensuring that your privacy is protected and that personal data is handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
This policy applies to:
- visitors to our website
- individuals who contact us directly
- individuals who receive marketing communications from us
- participants attending training delivered on behalf of corporate clients
Depending on the context, Work Better Training may act as either a Data Controller or a Data Processor. This is explained in more detail below.
2. When We Act as a Data Controller
Work Better Training acts as a Data Controller when we process personal data for our own purposes, including:
- operating our website
- responding to enquiries
- managing relationships with corporate clients and prospective clients
- sending marketing communications to individuals who have opted in to receive them
What data we collect
We may collect and process the following personal data:
- name
- contact details (such as email address and phone number)
- job title and company information
- information provided through contact forms or correspondence
How we use this data
We use this information to:
- respond to enquiries
- provide information about our services
- manage business relationships
- send marketing communications (where you have opted in)
- improve our website and services
3. When We Act as a Data Processor (Corporate Training Participants)
If you attend a training session delivered by Work Better Training through your employer or organisation, we process your personal data on behalf of that organisation.
In this context:
- your employer or organisation acts as the Data Controller
- Work Better Training acts as a Data Processor
Your employer determines:
- why your personal data is processed
- which individuals attend training sessions
Work Better Training processes your data only to deliver the agreed training services.
What data we process
We may process the following personal data:
- first name and surname
- work email address
- job title
- department
- company name
- attendance information
How your data is used
Your personal data is used solely for the administration and delivery of training services. This includes:
- managing training registrations
- organising training sessions
- sending session invitations and reminders
- recording attendance
We do not:
- use your data for marketing
- create user accounts or participant profiles
- track your behaviour, performance, or progress
- use your data for analytics
Surveys
After training sessions, you may receive a request to complete a feedback survey.
- surveys are anonymous
- responses cannot be linked back to you
- survey results may be shared with your employer
How your data is collected
Your personal data may be:
- provided by your employer, or
- submitted by you through a training registration form provided on behalf of your employer
Data sharing
We may share personal data with trusted service providers who support the delivery of our services (such as hosting and email providers). These providers process data on our behalf and are located within the European Union.
Data retention
We retain personal data only for as long as necessary to deliver training services and maintain appropriate records.
Personal data relating to training participants is retained for 12 months after the relevant training session or the end of the client engagement (whichever is later), unless otherwise agreed with the client or required by law.
Your rights
Because we process your data on behalf of your employer:
- your employer is responsible for responding to requests relating to your personal data
- if you contact us directly, we may refer your request to your employer
4. Sharing Personal Data
When acting as a Data Controller, we may share personal data with:
- service providers who support our business operations (such as IT, hosting, and email providers)
- professional advisers where necessary
- regulatory or legal authorities where required by law
All third parties are required to respect the security of your personal data and to process it in accordance with applicable law.
5. International Data Transfers
Work Better Training primarily processes personal data within the United Kingdom and the European Union.
We do not transfer personal data outside the UK or European Economic Area unless appropriate safeguards are in place in accordance with applicable data protection laws.
6. Data Retention (Controller Activities)
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
We retain enquiry data for up to 12 months after our last contact, marketing contact data until you unsubscribe or after 24 months of inactivity, and business records for up to 6 years where required for legal, tax, or accounting purposes.
7. Your Rights
Under data protection law, individuals have rights which may include:
- the right to access personal data
- the right to request correction of inaccurate data
- the right to request erasure of personal data
- the right to restrict processing
- the right to object to processing
- the right to data portability
Where Work Better Training acts as a Data Controller, you may exercise these rights by contacting us.
Where Work Better Training acts as a Data Processor (for training participants), requests should be directed to your employer or organisation.
8. Security
We are committed to ensuring that personal data is secure.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
9. Cookies
Our website uses cookies and similar technologies to distinguish you from other users, improve your experience, and analyse how our website is used.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information to website owners.
Types of cookies we use
We use the following categories of cookies:
Strictly necessary cookies
These cookies are required for the operation of our website and enable core functionality such as page navigation and access to secure areas.
Analytics cookies
These cookies help us understand how visitors use our website and how our website performs. This helps us improve the website and user experience.
We use Google Analytics to collect information such as:
- pages visited
- time spent on the website
- how visitors navigate the site
- device and browser information
Google Analytics may collect your IP address and other technical information. We use Google Analytics only with your consent.
Legal basis for cookies
Strictly necessary cookies are used because they are essential for the website to function.
Analytics cookies are used only where you have given your consent through our cookie banner.
You can withdraw or manage your cookie preferences at any time through our cookie consent tool provided by Termly.
Managing cookies
You can also control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
For more information about cookies, visit:
https://www.allaboutcookies.org/
Cookie retention
Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a limited period.
Google Analytics cookies are retained for 2 months.
Updates to this section
We may update this Cookies section from time to time to reflect changes in the cookies we use.
10. Links to Other Websites
Our website may contain links to other websites. Once you leave our site, we do not have control over those websites and are not responsible for the protection and privacy of any information you provide whilst visiting them.
11. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
12. Changes to This Policy
Work Better Training may update this privacy policy from time to time. The latest version will always be available on this page.
13. Contact
If you have any questions about this policy or how your personal data is handled, please contact:
