Management Training Courses

CONFLICT SKILLS

Tools to tackle conflict and navigate challenging conversations.

Conflict is a part of working life but when it’s ignored or mishandled, it can quickly impact morale, trust and team performance. In this session, managers will explore practical strategies for resolving conflicts constructively, engaging in tough conversations and preserving strong working relationships.

We’ll explore:

What effective conflict resolution looks like in leadership
The root causes of workplace conflict and how to address them
A clear framework for preparing and leading challenging conversations

You’ll gain the skills to handle conflict effectively and enhance communication and collaboration throughout your team.

“Honest disagreement is often a good sign of progress”

- Mahatma Gandhi

Outline

Understand the root causes of workplace conflict and why it often goes unresolved
Recognise your personal conflict style and how it influences communication
Learn how to prepare for difficult conversations with clarity and confidence
Use practical frameworks to keep conversations calm, focused and productive
Apply techniques to manage emotional reactions in yourself and others
Practise using language that defuses tension and encourages constructive dialogue

Outcomes

01
Build confidence in handling difficult conversations.
02
Diagnose the root cause of a conflict before addressing it.
03
Recognise your conflict style and adapt it to the situation.
04
Prepare and lead a difficult conversation using a clear framework.
05
Manage emotions and de-escalate when a conversation heats up.

Our Methodology

Bite-Sized
All of our sessions are short, focused and easy to make time for.
Interactive
Our training style is unique and we don’t use PowerPoint. We understand that when the mind has to work, the learning sticks.
Evidence-Based
Our work is backed up by evidence from psychology, behavioural economics and neuroscience.
Effective
With a focus on sharing practical tools and behaviour change cues, we help integrate our teaching into the work you do, instantly.